Integrate WhatsApp with Tango: AI agent for orders, stock and prices
WhatsApp can be integrated with Tango Gestión using an AI agent that reads customers, items, stock and price lists and loads the order. The technical route depends on your Tango version and license: we confirm it in a one-week discovery before committing to scope.
Updated on October 16, 2026
Why connect WhatsApp to Tango
Tango Gestión is where the truth of the business lives: customers, items, stock, price lists and vouchers. WhatsApp is where customers place their orders. The manual work sits in between: someone copies the order from a chat into Tango. A connected agent removes that step.
What the agent does inside Tango
All our agents talk to the system through a connector with the same interface. For Tango it is set up once and the agent always uses the same five operations.
| Operation | Example in a conversation | Read or write |
|---|---|---|
| Identify customer | Recognizes the buyer by their WhatsApp number and account. | Read |
| Search products | “Send me 20 boxes of yerba” is matched against your catalog, with codes and pack sizes. | Read |
| Check stock | Warns whether it is available before confirming and suggests alternatives. | Read |
| Check prices | Applies that customer's price list and terms, not a generic price. | Read |
| Create order | Builds the order from what was confirmed in the conversation and loads it into the system. | Write |
How we connect to Tango
There isn't a single way, which is why we start with discovery. These are the routes we assess:
- APIs or services offered by your Tango version, when they cover what we need.
- Direct database reads for lookups (items, stock, prices), always read-only.
- To write, we prefer the route Tango supports rather than inserting rows into the database by hand, because a direct write can leave inconsistent data.
- Our own intermediate layer when the installation (for example, an older Tango on a local server) cannot be exposed directly.
What we need to start
- Tango Gestión version and license, and whether it runs on your own server or in the cloud.
- A test user and, if possible, a sandbox company so we never touch real data while building.
- How an order is built today: who takes it, which price list applies, whether there are per-customer terms.
How it writes to Tango without breaking anything
Reading is easy. Writing is the delicate part. That's why the agent never loads data blindly:
- Order pending approval: it reaches the system as a draft and a person confirms it. Once the team trusts it, you switch to direct loading by customer type or amount.
- No duplicates: every order carries a unique key from the conversation; if the customer repeats the message or WhatsApp retries delivery, it is not loaded twice.
- Audit trail: what the customer said, what the agent understood and what was written are all logged, so any order can be reviewed.
- Handoff: if an order is unusual (out-of-stock item, customer with a balance due, an amount outside the norm), it goes to a person with full context.
Timeline
An agent connected to Tango goes live in stages. Timelines depend on the available API and on how many products and pricing rules need to be covered.
| Stage | What happens | Time |
|---|---|---|
| Discovery | We review how Tango connects, the ordering flows and pricing rules. By the end you know scope and risks. | 1 week |
| Go-live | Agent running on your number, with orders pending approval and the team reviewing conversations. | 2 to 3 weeks |
| Tuning | With real conversations we tune products, synonyms and rules, and enable direct loading where appropriate. | Ongoing |
What sets us apart from a module or a platform
- The code stays in your account: repository, database and deployment are yours. No subscription to an intermediary platform and no lock-in.
- Direct official WhatsApp API (Meta Cloud API), on your number and your Meta account: you pay Meta what Meta charges, with no intermediary markup.
- Several systems at once: besides Tango, the same agent can query a spreadsheet, a CRM or an in-house system.
- Business-specific rules and orders by voice note, photo or PDF, not just text.
- If the system is old, we modernize what surrounds it without stopping operations.
- A studio based in Neuquén and Rada Tilly: you talk to us, not to a call center.
Frequently asked questions
- Have you already integrated Tango in production?
- We don't yet have a Tango case in production to show, and we'd rather tell you. What we do is the same connector pattern (customers, products, stock, prices, create order) on other systems, and we validate every step against a Tango test company before touching real data.
- Does it work with a Tango installed on my own server?
- Yes, it is a common case. It is solved with an intermediate layer that connects to the server securely without exposing it to the internet. We define it in discovery.
- Do I have to change Tango version?
- We don't assume it. First we see what your version allows. If something needs upgrading to be safe, we tell you why and what it costs before moving ahead.
- Doesn't Tango already offer something for WhatsApp?
- ERPs are starting to add messaging modules. A module covers one system; our agent can work with Tango and other systems at once, apply your own business rules, understand voice notes, photos and PDFs, and the code stays in your account.
Related guides
Related service
AI agents on WhatsApp that answer, book and load orders into your ERP or system (Tango, öppen, Odoo). One-week discovery. The code stays yours.
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